As a Service Desk Analyst, you will provide high quality support to our clients through responding to telephone calls, emails and alert monitoring.
The successful candidate will have strong analytical and troubleshooting skills, solid communication skills and a drive to deliver the best solution for our customers.
You will be part of a 24×7 Service Desk team which will include a shift work roster.
3+ years of relevant experience is required in a related IT field.
This role will be to ensure sound design and delivery of technical services for new and existing clients. You will support and govern the full stack of hosting technologies such as storage, hypervisor, operating systems, web servers and databases.
You will be looked upon as a subject matter expert for both internal teams and our customers and will provide leadership and guidance to junior members of staff. The successful candidate will have strong analytical and troubleshooting skills, experience in integrating multiple technology platforms, solid communication skills and a drive to deliver the best solution for our customers.
A minimum of 5 years’ experience in a related IT field preferable.
We are looking for an experienced Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Account Managers are required to work closely with the Managed Services, Service Delivery, Product and Management teams to assist with business and technical escalations and to win new business.
The successful candidate will have great negotiating and presentation skills, ability to communicate client needs with Technical Staff and manage multiple opportunities and relationships simultaneously.
A minimum of 7 years’ experience working with IT services and solutions is preferable. Other key activities include the development of proposals, RFQ responses and documentation artefacts for sales collateral.
We are searching for a driven and proactive developer with strong API development and Golang experience ready to take the existing product to the next level. You should be passionate about developing creative, robust and error-free code.
Your role will be to work as an active team member in an agile team and participate in the entire development life cycle, from requirements to delivery, and be a strong individual contributor in our team-oriented environment.
The role is to assist our sales team in delivering the company’s products and services to the market. You will interact with the business development/ sales team to articulate and demonstrate company solutions, to position services / products relative to competition, and to support initial deployment and implementation.
The successful candidate will have great personal skills, broad knowledge of technology landscape, working experience in multi-vendor environments, and a drive to deliver the best solution for our customers.
